REFUNDS
When a payment needs review
Contact us with booking and payment details. We review the matter based on the booking, completed journey and applicable terms.
Last updated 20 September 2026Request
Provide name, phone number, booking reference, date and a short description.
Assessment
Eligibility depends on payment method, journey status and what was agreed.
Processing
We may request more information. Approved refunds normally go to the original payment method where possible.
Timing
Banks and payment providers may need additional days after a refund is initiated.
Questions
Call +46 13 328 95 95 for urgent questions and have the booking reference ready.
READY WHEN YOU ARE
Where are you going?
Book online, use the Taxi Point app or call us for personal help.